I believe customer is always the winner. I suggest let users vote for the provider for 1. Quality 2. Support and 3. Rates. I have burnt in the past. Several providers created 'the best' test routes, but once (pre) paid, no customer service was available and the routes were switched :-)
One of the the termination providers even told me (hope he is reading this as we go :)), 'no one works on X'mas holidays', when the support is crucial for the calling card providers like us.
Comments for providers would be a great idea. If you need help in design, I can offer help from my resources.
On Sun, Jan 4, 2009 at 6:58 PM, Nitzan Kon <nk3569@yahoo.com> wrote:
--- On Sun, 1/4/09, Kristian Kielhofner <kristian.kielhofner@gmail.com> wrote:I would love to maintain a separate table/search based on
> Getting back on topic, will there be any sort of ranking
> for quality?
quality. The real question though is how do you quantify
"quality". Maybe through user reviews, although those tend to
be too subjective to really rely on long term. i.e. a user
might think their VoIP provider has the best quality or worst
quality - but in actuality it's the only provider they've tried.
Maybe give points for quality of support, time in business,
reported call quality, etc. and come up with some type of
formula to sum it all up to a ranking..
Will have to think about this one. :)
-- Nitzan
http://www.comparevoipproviderrates.com
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