[asterisk-biz] Crystal Call Center Ver 4.3

Hi All

 

Tikal Networks is proud to announces that a new Crystal Call Center Ver 4.3.

To find more about the Crystal Call Center and demo experience please visit.

http://www.tikalnetworks.com/voip/index.php?cid=49

   

    * It is so simple that any one can use it.

    * It has all the most used features that a call center need:

          o Incoming & Outgoing calls.

          o ACD, Agent can Logon to multiple queues.

          o VIP callers can bypass the queue

          o Upload and set, Music on hold or Commercial messages.

          o Build in call recording system - consecutive recording or by demand.

          o Retrieve your recording by: date; hour; agent ID; Caller ID.

          o Real time display of queues and active agents.

          o Full details reports - queues and agents activity; daily, weekly, monthly.       Reports can by export to Excel or CSV format.

          o Full call record - Date and time queue name, Call source, Call termination       status, Hold time until answered, Call duration.

          o Call recording is part of the CDR.

          o Find out your agents efficiency.

          o Agent toolbar - enable login/logout, display the number of calls waiting in             queue.

          o CTI integrated in any CRM system.

          o Unlimited scalability

          o Centralized control

          o No geographic limitations

          o Chanspy

          o Multi Language

 www.tikalnetworks.com

Alexander Argov CEO

Mobile +972 (52) 3682486

Tel +972 (3) 9279100 

Fax +972 (3) 9279121

POB 13317 Tel Aviv 61132

email: alex@tikalnetworks.com