Thursday, February 19, 2009

Re: [asterisk-biz] Plonking Tier 1 SIP Providers?

Your application of the definition of legitimate is ill-considered.

Businesses sometimes heavily advertise their 800 #'s and the numbers become like trademarks.  In such cases, using any other number would be like obscuring their identity.

Thus, in the case of your telemarketing callers, the use of 800 #'s is probably more "legitimate" than using the DID of some obscure line in a call center.  It more openly identifies the entity on whose behalf the call is being placed.  Indeed, it enables you to do screening.

I receive calls from USAA, an insurance and investment service provider that are legitimate and not telemarketing calls.  I appreciate that they bear the correct 800- caller ID so that I can readily identify them.

I set my caller ID to properly identify my role when I place a call: personal or business, based on the business entity I am representing.  It is not fraudulent.  It is a courtesy extended to the called party, and might or might not be a toll-free number.


Jacob Suter wrote:
Is there *ever* a legitimate reason to do this?  I personally drop all calls from illegitimate CIDs (toll free #'s, area codes that don't exist, etc)  After a 45 day logging period, we discovered exactly 100% of our 'toll free' caller ID calls were for unsolicited telemarketing.  Of course, in over 75% of the calls, the 'legitimate caller ID' would have been somewhere in south/southeast Asia.  I know if I'm doing it, there must be a pile more doing it too...   

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