Naveed
We have a complete solution that will fit your needs exactly, including predictive dialling capabilities with agent management features. This works with a centralised and decentralised model, contact me to discuss further.
Regards
Mark
On Fri, Feb 1, 2008 at 10:58 AM, Naveed Nazir <naveed_nazir@yahoo.com> wrote:
I have an opportunity to bid for setting up and management of a distributed call center. The client plans to grow to 1000 seats between multiple locations.
Can some one guide me to the solutions available out there (commercial & open source). I would also like to hear about your good or bad experiences with a particular solution, or their known quirks.
What kind of numbers are we talking about. What would the team recommend as a good distributed architecture.
Are there any providers of 800 toll free service that can take the call nationally, then make a SIP or SS7 querry to our database engine and terminate to a dynamically assigned number anywhere in the country using our response. Ideally, we would like to be in the media stream for monitoring / recording / quality control purposes.
Feel free to contact me offlist with any proposals.
Thanks for your help in advance.
Naveed
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