Re: [asterisk-biz] Commercial offerings for the following spec - around 50-150 users

You may want to have a look at our QueueMetrics call-center suite - look here for a small guite to installation with FreePBX: http://queuemetrics.com/manuals/QM_Trixbox-chunked/

We do not offer installed systems, but have plenty of systems integrators worldwide to support you with a finished system.

Thanks

l.

2009/8/7 Gavin Henry <gavin.henry@gmail.com>

Hi,

I'm pretty sure FreePBX does most apart from the group logins, comment
tags and queue stats.

Can I have some quotes offlist for below specs please?

Thanks.

Phone system Requirements:

* Multiple groups with different alert types and to be able to log in
and out of groups. Eg User Sam - member of reservations-X,
reservations-Y and reservations-Z. He can log into any or all of the
groups. The manager can view if he's logged in or not and log him back
in if logged out for too long.
* Auto search db for client details for all incoming calls. Screen pop
windows with relevant details and deep link into intranet application.
* Comment / tag calls and link to call recording.
* Conference bridge applications: EG the consultant can conference in
an IVR script to a call, inviting the user to key in Credit Card data
using their phone - data stored into DB.
* Monitor, intrude and whisper on calls.
* Real time Queue status and call stats.
* Multiple hold music dependent on queue.
* Time profiles
* Voicemail
* Remote voicemail
* Busy wrap up
* DND
* DND - exceptions
* Wallboards – Collating both online and phone stats
* Conference calls.

Thanks!

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http://www.suretectelecom.com

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