windows with relevant details and deep link into intranet application.
For this look into VICIdial. But that would be very messy to integrate with freepbx.
On Fri, Aug 7, 2009 at 8:12 PM, Gavin Henry <gavin.henry@gmail.com> wrote:
Hi,
I'm pretty sure FreePBX does most apart from the group logins, comment
tags and queue stats.
Can I have some quotes offlist for below specs please?
Thanks.
Phone system Requirements:
* Multiple groups with different alert types and to be able to log in
and out of groups. Eg User Sam - member of reservations-X,
reservations-Y and reservations-Z. He can log into any or all of the
groups. The manager can view if he's logged in or not and log him back
in if logged out for too long.
* Auto search db for client details for all incoming calls. Screen pop
windows with relevant details and deep link into intranet application.
* Comment / tag calls and link to call recording.
* Conference bridge applications: EG the consultant can conference in
an IVR script to a call, inviting the user to key in Credit Card data
using their phone - data stored into DB.
* Monitor, intrude and whisper on calls.
* Real time Queue status and call stats.
* Multiple hold music dependent on queue.
* Time profiles
* Voicemail
* Remote voicemail
* Busy wrap up
* DND
* DND - exceptions
* Wallboards – Collating both online and phone stats
* Conference calls.
Thanks!
--
http://www.suretectelecom.com
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