Greetings from Drishti Team!
I represent the Business Development team at Drishti. It gives me immense pleasure to introduce our organization, Drishti-Soft Solutions, to you. With strong expertise in Contact Center software, Customer Interaction Management and Enterprise Communication Applications, Drishti caters to the complete spectrum of Call Center functions such as customer service, technical support, telemarketing & sales, collections and market research.
Our award-winning product, DACX Ameyo™, is based on a cutting edge architecture that makes it an ideal solution for all types of Call Centers irrespective of size (5-500 seats), model (On-Site or ASP-hosted), location (distribution or centralized) or technology (TDM or VoIP). It is designed to maximize the ROI (Return on Investment) of call centers through high up-time and low TCO (Total Cost of Ownership), along with short implementation & customization cycles.
DACX Ameyo™ is an award winning solution with Predictive Dialing, IVR, and ACD, Call Recording (Voice Logging) capabilities with pre-integrated CRM, Reporting and database.
It is distinguished by:
- State-of-the-art features including up to 90% Answering Machine Detection, Minutes profiling & monitoring, Intelligent Pacing, blended inbound solution with IVR designer etc.
- Scalability up to 500 Channels.
- Basic Workforce and Quality Management with an Easy to use interface for administrator/supervisor/ & agents
- Extremely responsive 24*7 support by team of experts
- Flexibility to work in diverse networks (IPLC, VoIP, Domestic (E1) )
- Rich feature-set including multi-campaign support, same agent call back, snooping, barging, conferencing, detailed reporting, hot call transfer, range of reports, easy lead management and much more at the most superior operational economy.
You can find more about the features of our solution by viewing our video demo at http://www.drishti-soft.com/videmo/index.htm .
About Drishti
We look forward to meet with your team and do business with you.
Waiting for your response,
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Regards,
Abhishek Prakash
M : +91-9871965602
M: +91-9873665851
P : +91-124-4771045
Corporate URL : www.drishti-soft.com
Corporate Blog : blog.drishti-soft.com
Corporate Forum: forum.drishti-soft.com
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1) Awarded "Best Contact Center Suite" by BPO News (2007).
2) Awarded "Pioneers in IP Contact Center Technology" by TMCNet (2008).
3) Awarded "Best In Class Overall Category Winner for Best ACD/Switch, Best Outbound Solution and After Sales Support " By Contact Center World (APAC-2008)
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