Wednesday, August 27, 2008

Re: [asterisk-biz] Looking for a good stateside VoIP provider...

Hello everyone..
 
Since this was a pretty popular post I though I'd write about my experience in selecting our new provider
Teliax.
 
When we started testing with Teliax I was having issues with the service- Having not contacted support
(A common problem amongst know it alls like myself) I figured they were probably out of the running.
 
Deciding to give it one more shot, I posted a message to their forum which was answered within an hour
by David Aldworth. Apparently from what I can gather David is one of, or THE owner of the company.  After
a few email volleys and a phone call (on Sunday even) David had me convinced that the issue was on my
end. And he was right.
 
To make a long story short- Teliax has been working great for us. Our numbers were ported in less than
10 days , their pricing is more than competitive, and the service/support we received has been world class.
 
Thanks David, Ben,Geoff, and everyone who offered comments to my original post.
 
Michael S. White
.e4 | 877-4E4-VoIP | 231-668-4285 DID | mwhite@e4strategies.com
Positioned at the Intersection of Business and Strategy
 
From:  Michael S. White
Sent: Sunday, August 17, 2008 11:32 AM

We've been looking @ Vitelity and Teliax- can't seem to get teliax working properly with our * boxes so they are probably out.
 
Internally we use...
  • Switchvox
  • Asterisk Business Edition
Factors:
  • Need 10+ Channels
  • Reasonable rates- Not looking for the "Cheapest" necessarily
  • Reliability - Any user stories are appreciated (looking for feedback from actual customers)
  • Good to Great Customer Service (looking for feedback from actual customers)
Lastly - If there are any .e4 resellers out there that are pitching services and can bring a good option to the table we'd gladly become your customer too.
 
 
Michael S. White
.e4 | 877-4E4-VoIP | 231-668-4285 DID | mwhite@e4strategies.com
Positioned at the Intersection of Business and Strategy
 
PS- Need to start testing ASAP-

 
 
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