Re: [asterisk-biz] Alternative to QueueMetrics

Zeeshan

 

We have a solution for you our Crystal Clear Call Center. you can see it at :

 

http://host.tikalnetworks.com/cc3/index.php?cat=contact

user tikal-demo

pw tikal-demo

 

Crystal Clear Call Center Monitoring is call center software solution designed to maximize the productivity, efficiency and effectiveness of your call center.

Why do you need the Crystal Clear Call Center Monitoring?

 

* Empowering agents to drive revenue, ignite overall corporate growth and improve service levels are objectives      Crystal Clear Call Center Monitoring can help you attain.

    * It is so simple that any one can use it.

    * It has all the most used features that a call center need:

          o Incoming & Outgoing calls.

          o ACD, Agent can Logon to multiple queues.

          o VIP callers can bypass the queue

          o Upload and set, Music on hold or Commercial messages.

          o Build in call recording system - consecutive recording or by demand.

          o Retrieve your recording by: date; hour; agent ID; Caller ID.

          o Real time display of queues and active agents.

  o Full details reports - queues and agents activity; daily, weekly, monthly. Reports can by export to Excel or CSV format.

o Full call record - Date and time queue name, Call source, Call termination status, Hold time until answered,  Call duration, Link to call recording.

          o Find out your agents efficiency.

          o Agent toolbar - enable login/logout, display the number of calls waiting in queue.

          o CTI integrated in any CRM system.

          o Unlimited scalability

          o Centralized control

          o No geographic limitations

          o Chanspy

          o Multi Language

 

Please do not hesitate to contact me should you have any question or need additional information to the following telephone numbers or to my e-mail.

 

Alex

 

 www.tikalnetworks.com

Alexander Argov CEO

Mobile +972 (52) 3682486

Tel +972 (3) 9279100 

Fax +972 (3) 9279121P

POB 13317 Tel Aviv 61132

 

email: alex@tikalnetworks.com

 

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From: asterisk-biz-bounces@lists.digium.com [mailto:asterisk-biz-bounces@lists.digium.com] On Behalf Of Zeeshan Zakaria
Sent: Thursday, January 15, 2009 7:48 PM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [asterisk-biz] Alternative to QueueMetrics

 

Hi,

I need some QueueMetrics type solution. Trying to get hold of them for two days but no reply yet. Does anybody know of any alternate? I need to put it on our company's asterisk box so we can monitor our agents (about 40) activities.

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Zeeshan A Zakaria