QueueMetrics has also contacted me and I am considering their product seriously. This is because I know they are a around ever since I am in the asterisk based VoIP industry. But if anybody wants to propose anything similar or better, I an open for a comparison.
As for Crystal Clear Call Center, its interface was not very inviting so I did't spare time (which I don't have much) to explore it in detail. But seems like it is not very detailed.
Zeeshan
On Fri, Jan 16, 2009 at 9:36 AM, Talking Voice <talkingvoice@gmail.com> wrote:
Hi:If you have not found a Call Center Application yet, I would be glad to pointing in the direction of one.However, I would like to be some what involved so i can monitor the performance of this company.This should help me determine if i should recommend them in the future or not.Let me know,Patrick.On Thu, Jan 15, 2009 at 12:47 PM, Zeeshan Zakaria <zishanov@gmail.com> wrote:
Hi,
I need some QueueMetrics type solution. Trying to get hold of them for two days but no reply yet. Does anybody know of any alternate? I need to put it on our company's asterisk box so we can monitor our agents (about 40) activities.
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Zeeshan A Zakaria
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