> I am thinking of consultants that install systems, who may
> provide the support themselves, large institutions that have
> their own IT departments (most businesses do not have one,
> they are too small to justify it), etc.
I totally agree. This is how it works in the "old world" PBX
market and I think that would be the norm (eventually) for
IP based PBX's as well. From a provider perspective it makes
zero sense to try and support a business remotely.
So one of two things will happen - or a hybrid of both:
1. Providers that concentrate on small business will have
their own techs go to client sites to install (or troubleshoot)
the same as an ISP would.
2. Private companies/installers will contract with providers
where they will get paid an installation fee and per incident
by the client directly.
-- Nitzan
http://www.comparevoipproviderrates.com/
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