<abalashov@evaristesys.com> wrote:
> Erick Perez wrote:
>> HI,
>> I am looking for an open source with paid support or a fully developed
>> call recording solution based on Asterisk + digium or sangoma cards
>> (no Dialogic please). It must support E1, no support for T1 or ISDN is
>> available in our area.
>>
>> Our customer has a contact center that must record all calls, all the
>> time. for about 20 agents.
>> We can assemble the server here if needed on HP Proliant (rack or
>> tower) hardware.
>> Customer need reporting on calls for the contact center manager as
>> well as for the CIO, ability to retrieve a saved call. daily backup,
>> capacity to move backup to offline storage (tape or DVD-R).
>> System will be installed agains an Alcatel 4100 system. It has two E1
>> coming in shared among the administration offices and the contact
>> center. It also has an unused E1 card. All phones are digital.
>>
>> Thanks in advance.
>
> Consider OrecX (www.orecx.com).
>
>
OrecX will have no value with a Definity G3. What you want to do is
front end your Definity system with Asterisk.
With your call volume, Asterisk's native monitor application will more
than suffice on any modern server. The I/O threshold is ~60-70
simultaneous calls before audio starts breaking up.
I suggest a good server with dual power supplies, transparent RAID and
a great deal of HD space. Basically, you are going to be acting as
the "man in the middle" and using the monitor app to record the calls.
Then you can process them somewhere else, such as a NAS device. If
your HD fills with recordings, the system stops....
There are several packages to put your recordings into a GUI. You
could actually use Asterisk's queues to deliver calls directly to the
Definity extensions, so the recordings will match up with the agent.
Another benefit to this is using queuemetrics, a home brewed queue
stat program, or some of the other open queue analyzers out there.
You will also have greater flexibility over how your queues are
configured.
This is a very interesting project. I would love to help you get it setup.
Thanks,
Steve Totaro
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