> But the most compelling argument against your markup is the fact that
> you must purchase support separately from the system, so how would
> that affect the price of the base system?
that isnt that uncommon, look at metaswitch, $500k and you still have to
pay for support extra which forbids you from ever actually doing
anything normally. Only they have the passwords and all that - ensuring
that they are called for everything and fix it on their schedule (which
for them is actually not horrible, some others are FAR worse). Course
getting in isnt that hard :D
It does kinda make sense to restrict customer access, since its common
that customers do something they dont think will break anything and then
it breaks and they refuse to tell you what they did (sometimes because
they insist they didnt affect anything that is broken, sometimes because
they just dont know).
However as a consumer I hate that :)
--
Trixter http://www.0xdecafbad.com
Bret McDanel
Belfast +44 28 9099 6461 US +1 516 687 5200
http://www.trxtel.com the phone company that pays you!
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